Terms of service

These terms are the agreement between you and PopzIQ for using popziq.com and the PopzIQ application. By creating a workspace you accept them. If you are accepting on behalf of a company, you are confirming that you are allowed to bind that company.

Our privacy policy forms part of this agreement.

You need an accurate email to open a workspace and you are responsible for what happens under your account, including what your teammates do with the roles you give them. Keep your credentials and your API keys private. A live key can write to your workspace, so treat it like a password.

Tell us promptly at security@popziq.com if you think an account or a key has been compromised. We will help you rotate it.

You agree not to use PopzIQ to:

• send messages to people who did not agree to hear from you, or import a list you cannot show consent for
• collect payment card numbers, health records or government identifiers through a form
• run phishing, malware, deceptive offers or anything designed to mislead
• break the isolation between workspaces, probe another customer's data or work around a rate limit
• resell the API or the embed as if it were your own product
• break the law that applies to you or to the people whose data you collect

Security research is welcome under the terms on our security page. Testing that degrades the service for other workspaces is not.

You own everything you put into PopzIQ: your forms, your contacts, your submissions and your event stream. We claim no ownership of it. We hold it to run the service for you, as described in the privacy policy. It is held for no other purpose.

You can export the whole workspace at any time, including after you cancel and before deletion. You are responsible for having the right to collect the data you collect and for telling the people it belongs to what you are doing with it.

We own the PopzIQ software, the interface, the brand and the documentation. Using the product does not transfer any of that to you. You may say publicly that you use PopzIQ. You may not use our name or marks in a way that suggests we endorse your product.

The product has three plans: Free, Starter and Growth. Every workspace starts on Free, which has no card and no trial clock. The limits of each plan are stated on the pricing page and the monthly price of a paid plan is shown in Settings before you are asked to pay for anything.

Subscriptions renew for the same term unless you cancel before the renewal date, and cancelling takes effect at the end of the period you have already paid for. Prices exclude tax unless we say otherwise. If we change a price we will tell you at least 30 days before it applies to you.

We work to keep PopzIQ available and we do not promise a specific uptime percentage today. There is no service level agreement attached to these terms. When one exists it will be a separate document with numbers in it.

The product is under active development, so features change. We will not remove a capability you depend on without notice. Breaking changes to the public /v1 API and the event catalog go through a documented change process: an event type that exists is not renamed and a route that exists keeps its shape.

You can close your workspace whenever you like. Export first: after closure we delete the content within 30 days.

We can suspend an account that is breaking the acceptable use section, that is harming the service for others or that has not paid. Except where the law or an active abuse case prevents it, we will tell you what happened and give you a chance to fix it and a window to export before anything is deleted.

PopzIQ is provided as it is. To the extent the law allows, we do not make implied warranties of merchantability, fitness for a particular purpose or non-infringement. Nothing in this section removes a right you have under consumer law that cannot be removed by agreement.

To the extent the law allows, neither side is liable to the other for indirect losses, lost profits or lost revenue. Our total liability under this agreement in any twelve-month period is limited to the amount you paid us in that period, and where you paid us nothing it is limited to one hundred United States dollars.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow to be limited.

The governing law and the courts that hear a dispute will be named here in the reviewed version of this document. Until then, nothing in this draft is intended to remove a right you have under the law of the place you live or trade in.

When these terms change we update the date at the top. For a change that materially affects your rights we email workspace owners at least 30 days before it takes effect. Continuing to use the product after that date means you accept the new version.

Questions about these terms: hello@popziq.com. Privacy requests: privacy@popziq.com. Security reports: security@popziq.com.