Contact
One inbox, not a phone tree.
Everything reaches us at support@popziq.com. Support, billing, privacy requests and security reports all go to the one address, because three inboxes is three inboxes somebody has to watch and a reader who picks the wrong one waits.
We are a small team. You are writing to the people who build the product.
support@popziq.com
What to send
What helps us answer on the first reply
None of this is required. It is what turns a two-day thread into a one-hour answer.
Something is not working
Tell us the workspace name, the form and what you expected to happen. A screenshot of the screen you were on saves a round trip.
A question about a plan or an invoice
Billing runs through Stripe and the invoices are in the billing portal under Settings. Write to us if a charge does not match what you expected.
A privacy request or a security report
Export, deletion and access requests go to the same address. So does anything you have found that looks like a hole. Both are read the same day we get them.
What we do not promise
There is no support hours table on this page and no reply-time number, because neither is a commitment we can keep today. When one exists it will be written down with a figure in it rather than implied here.
There is no phone line and no live chat with a person on the end of it. The inbox is the whole of it.
Most questions are faster to answer inside a workspace
A free workspace takes no card, so if the question is whether something works, it is usually quicker to look.
No card to start. No trial clock. The free plan runs the whole loop.