After the sale
The Support request template
Use it when customers report problems and you want the first reply to be an answer.
6 questions, 4 of them required. Publish it as it stands, or change every word first. Applying it is one edit you can undo.
On every plan, including the free one
What it asks
Every question, in order
Each one already has the right kind of answer behind it, so a phone number is a phone field and a date is a date rather than a box somebody types anything into.
Every answer lands on one customer record. A person who fills this in and later fills in another of your forms is one contact with one timeline, not two rows to merge.
| Question | Answer | Required |
|---|---|---|
| Yes | ||
| Order or account reference | Short text | No |
| What is this about | Choose one | Yes |
| How urgent is it | Choose one | Yes |
| What happened, and what you expected instead | Long text | Yes |
| A screenshot | File upload | No |
After you publish
What this form can do the moment it is live
Nothing below is an upgrade or an add-on. It is what every published PopzIQ form does, including this one on the free plan.
Show it any way
Inline, popup, slide-in, bar or fullscreen. Same form, one setting.
Read its funnel
Views, starts and submissions, plus where people stop.
Test the headline
Two versions of the words and one sentence about which won.
Keep the spam out
A honeypot, rate limits and an optional challenge that never refuses a lead.
Nearby
More in After the sale
Feedback survey
4 questionsUse it right after one job or one visit, to hear how that particular one went.
Net promoter score
3 questionsUse it when you want one number you can track every month, and the reason behind it.
Customer satisfaction
4 questionsUse it once a quarter across all your customers, to see which part of the business is letting the rest down.
Publish the Support request form today
Create a workspace, apply this template and press publish. Five minutes from signing up to a form collecting answers is the bar we build against.
No card to start. No trial clock. The free plan runs the whole loop.